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RETURN POLICY

RETURN POLICY

We want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.

For details and exceptions, please see below.

  • Merchandise can be returned for store credit, or may be exchanged as a one-time courtesy for an alternate size subject to availability.  Store credit balances for returns may only be redeemed once for merchandise that becomes a final sale.  The store credit issued for a return does not have an expiration date.
  • In order to process your return, for store credit or exchange, you must contact us within 5 days from the time your order is received. You MUST send an email to help@instylenewyork.com to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
  • Returns sent back without RMA numbers will not be accepted, so please wait for a response.
  • Items must be in the mail no more than 2 days after a RMA number is issued.
  • All items being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
  • All merchandise must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
  • International orders are not eligible for a return or exchange.
  • All SALE and MARKDOWN ITEMS cannot be returned or exchanged.
  • Non-Returnable items also include: Bridal, Jewelry, Handbags, and Coats.
  • All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged.
  • All MADE TO ORDER ITEMS: are not returnable or exchangeable
  • We reserve the right to deny the return if we receive the item(s) at any point after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.

  • IF AN ITEM ARRIVES IN A FAULTY CONDITION

  • We make every effort to ship merchandise that is in excellent condition. However, in the instance that this may happen, faulty merchandise may be exchanged. Please note: items that are damaged, as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the item in the same style, color, and size subject to availability.

    REFUSED OR UNDELIVERABLE PACKAGES

    Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item..

    Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.


    Note:  If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.

    Any items marked SALE on our web site are not eligible for returns or exchanges.

  • Staff

    • 8
      ...

      Bob Nilson

      Project Manager
    • ...

      Nick Larson

      Art Director
    • 3
      ...

      Deon Hubert

      CTO
    • ...

      Ella Wong

      CEO

    Customers

    • 2
      ...

      Lara Kunis

      CEO, Loop Inc
      Last seen 03:10 AM
    • new
      ...

      Ernie Kyllonen

      Project Manager,
      SmartBizz PTL
    • ...

      Lisa Stone

      CTO, Keort Inc
      Last seen 13:10 PM
    • 7
      ...

      Deon Portalatin

      CFO, H&D LTD
    • ...

      Irina Savikova

      CEO, Tizda Motors Inc
    • 4
      ...

      Maria Gomez

      Manager, Infomatic Inc
      Last seen 03:10 AM
    Bob Nilson 20:15 When could you send me the report ?
    Ella Wong 20:15 Its almost done. I will be sending it shortly
    Bob Nilson 20:15 Alright. Thanks! :)
    Ella Wong 20:16 You are most welcome. Sorry for the delay.
    Bob Nilson 20:17 No probs. Just take your time :)
    Ella Wong 20:40 Alright. I just emailed it to you.
    Bob Nilson 20:17 Great! Thanks. Will check it right away.
    Ella Wong 20:40 Please let me know if you have any comment.
    Bob Nilson 20:17 Sure. I will check and buzz you if anything needs to be corrected.

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