IF AN ITEM ARRIVES IN A FAULTY CONDITION
We want you to be 100% satisfied with your
purchase. Unlike most other special and social occasion retailers, we
accept returns for store credit or exchange only. Due to the nature of our
products, no monetary refunds will be issued.
For details and exceptions, please see below.
- Merchandise may be exchanged as a one-time courtesy for an alternate size subject to availability.
- In order to process your exchange, you must contact us within 5 days from the time your order is
received. You MUST send an email to firstname.lastname@example.org to request a RMA (return merchandise authorization) number. A Customer
Service Representative will respond within 1 business day.
- Returns sent back without RMA numbers will not be accepted, so please wait for a response.
- Items must be in the mail no more than 2 days after a RMA number is issued.
- All items being returned must arrive within 7 days from the
time the RMA number is issued. Please write your RMA# on the outside of
the package. As the customer, you are responsible for the cost of the
return shipment via a pre-paid, traceable, and insured package
- All merchandise must be returned unworn, unwashed, unaltered
and with original vendor tags attached. Snags, rips, missing
embellishments, marks, odors, stretched or other damages that affect an
item's saleable condition will be returned to the customer.
- International orders are not eligible for a return or exchange.
- All CLEARANCE and MARKDOWN ITEMS AND ON SALE ITEMS are FINAL SALE and cannot be returned or exchanged or refunded.
- Non-Returnable items also include: Bridal, Jewelry, Handbags, and Coats.
- All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged or refunded.
- All MADE TO ORDER ITEMS: are not returnable or exchangeable or refundable
- We reserve the right to deny the return if we receive the
item(s) at any point after 7 days, or if the item(s) is returned with
any damages we were not made aware of prior to shipping.
make every effort to ship merchandise that is in excellent condition.
However, in the instance that this may happen, faulty merchandise may be
exchanged. Please note: items that are damaged, as a result of wear and
tear by the recipient, are not considered faulty or returnable. If you
would like to replace a faulty item, we will replace the item in the
same style, color, and size subject to availability.
REFUSED OR UNDELIVERABLE PACKAGES
Reshipping refused or undeliverable packages are subject to return
ground shipping only. If you would like to cancel an undeliverable or
refused package that has been returned to us, please note that there is a
15% Restocking Fee per item..
Items must be returned in new and unused condition. All returns are
inspected upon receipt. Items must not have been worn, washed, dry
cleaned, and altered, and must have all originals tags attached. Items
with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other
damages will result in the item(s) being returned to you.
If you do not accept the item(s) being
returned to you, we will charge 50% of the value of the item(s) plus
shipping costs as a restocking fee.
Any items marked CLEARANCE OR ONSALE on our web site are not eligible for returns or exchanges or refunds and are final sale.